FAQs

Medicine

  • How does it work?

    Simply place an order using our App/Website: Upload a valid prescription incase of prescribed medicines or choose your OTC (Over The Counter non prescribed) medicines from our search functionality on the App/Website. And that`s it, our pharmacy partners will deliver your order right at your doorstep.

  • Is my order confirmed as soon as I place it?

    Once you place an order, our pharmacy expert will verify and confirm its availability. In case, some of the medicines you ordered are not available, we will reach out to you right away.

  • How much time do you take to deliver?

    We deliver your medicines flat within 6 hours of placing the order subject to its availability. Orders placed placed post 4pm will be delivered next day.

  • What if my medicines are not listed in your catalogue?

    We have a very exhaustive database and we surely strive hard to update it on regular basis. Still you will be able to order specific medicines through our search option.

  • Which locations do you deliver to?

    CareOnGo currently delivers in Bangalore, Delhi, Noida & Gurgaon. We will soon be expanding our service in all the other major cities. Stay tuned.

  • How do I pay?

    You can pay through Cash on Delivery (COD) to the delivery personnel.

  • How much discount do I get?

    We offer upto 25% discount on the medicines which includes flat invoice discounts and cash backs into your Care Wallet. To avail, please apply a relevant promo code.

  • Are there any delivery charges?

    There are no delivery charges. Yes, you heard us right and there is no minimum order amount to get free delivery.

  • What is your cancellation policy?

    You can cancel your order any time before the order is out for delivery. Orders once shipped cannot be cancelled.

  • How do I cancel my order?

    You can cancel the order from within the app inside My Orders, or write to us at care@careongo.com to cancel your order.

  • What is your return policy?

    We accept returns if the medicine provided to you does not match your order. We make sure that none of our partner pharmacies deliver you expired products, however, please check your orders at the time of delivery and report any return request before you pay the delivery personnel.

  • How do I know the medicines delivered are authentic?

    CareOnGo ensures that our partner pharmacies are the most reputed ones offering all genuine and authentic medicines. However, in all cases the pharmacy which has dispensed the medicine will be held legally liable and solely responsible for the authenticity and genuineness of the product so ordered. Please further read our Terms & conditions to understand your responsibilities and liabilities.

Other Products

  • How does it work?

    Simply place an order using our App/Website: Upload a valid prescription incase of prescribed medicines or choose your OTC (Over The Counter non prescribed) medicines from our search functionality on the App/Website. And that`s it, our pharmacy partners will deliver your order right at your doorstep.

  • Is my order confirmed as soon as I place it?

    Once you place an order, our pharmacy expert will verify and confirm its availability. In case, some of the medicines you ordered are not available, we will reach out to you right away.

  • How much time do you take to deliver?

    We deliver your medicines flat within 6 hours of placing the order subject to its availability. Orders placed placed post 4pm will be delivered next day.

  • What if the products I want to order are not listed in your catalogue?

    Simply send us your product details at care@careongo.com to place the order. We will try our best to make it available for you.

  • Which locations do you deliver to?

    CareOnGo currently delivers in Bangalore, Delhi, Noida & Gurgaon. We will soon be expanding our service in all the other major cities. Stay tuned.

  • How do I pay?

    You can pay through Cash on Delivery (COD) to the delivery personnel.

  • How much discount do I get?

    We offer upto 25% discount on the medicines which includes flat invoice discounts and cash backs into your Care Wallet. To avail, please apply a relevant promo code.

  • Are there any delivery charges?

    There are no delivery charges. Yes, you heard us right and there is no minimum order amount to get free delivery.

  • What is your cancellation policy?

    You can cancel your order any time before the order is out for delivery. Orders once shipped cannot be cancelled.

  • How do I cancel my order?

    You can cancel the order from within the app inside My Orders, or write to us at care@careongo.com to cancel your order.

  • What is your return policy?

    We accept returns if the medicine provided to you does not match your order. We make sure that none of our partner pharmacies deliver you expired products, however, please check your orders at the time of delivery and report any return request before you pay the delivery personnel.

MediDiet

  • How does it work?

    Now your personal dietitian is just a click away. Schedule a call with our certified diet specialist and sit back and relax. Our team of experienced Specialists will reach you out over a call and based on your requirements/needs will design and prepare a customized diet plan including schedule.

  • In which cities do you provide this service?

    Doesnt matter which part of India you are in. Your personalized diet plan will be delivered to your over your email.

  • How do I pay?

    You can pay through Cash on Delivery (COD) to the delivery personnel.

  • How do I re-schedule in case I cant take the call at the scheduled time?

    You can re-schedule the call upto two hours before the scheduled time with your diet expert. Please write us at care@careongo.com to place a change request.

  • Can I cancel the order and apply for refunds?

    You can re-schedule the call as per the availability of slots. However, cancellation request cannot be placed for this particular service.

  • What if I am not happy with the service?

    We are confident that we will not disappoint you. Customer satisfaction is our prime objective. However, if you are dissatisfied with our services, please drop us a mail with your grievance at care@careongo.com

Care Wallet

  • What is "Care Wallet"?

    As you sign up you get access to your personal Care Wallet where you get cash backs and referral bonus. These can be availed while your order for medicines / other products through our App.

  • Can I withdraw credits from the Care Wallet?

    Care Wallet can be used to make payments for services across the Mobile App and Website including placing orders for medicines / other products, dietitian sessions, etc. However, these cannot be withdrawn/ redeemed in any other way apart from making payments for the services listed.

General

  • Reminders - What is it for?

    Never forget to take medicines on time through the Reminders functionality. Search for your medicines and add reminders for the dosage. Leave the rest to us, we will buzz you to take your medicines at the right time.

  • MediDocs - What is it for?

    Store your medical health records here and carry it anywhere and everywhere you want. With this you will never loose any of your important records.

  • Discover - How does it work?

    Now you can discover health and wellness related tips and advice on the go. Just browse on to our Discover (Riseup) Section to explore the world of health. Sit back, read and watch what our Wellness Experts have to say to get you High on Health.

  • What is "My Profile"? How do I update my information?

    It is easy to update your CareOnGo account profile any time through "My Profile" option in the dashboard. "My Profile" allows you to: Manage/edit your personal data like address, contact phone numbers, email ids, password, etc.

Help

  • My queries are still unanswered.

    No worries, just drop us a line at care@careongo.com and we will be more than happy to help you.